The short answer

Texas has no matching statute or regulation requiring an insurer to replace undamaged materials so the roof matches. Some states have one. Texas does not, and Texas case law has gone against treating a roof as a single unit that must be replaced as a whole. That means a partial approval with a discontinued shingle is a genuine and common problem here rather than something an insurer is doing wrong.

What to do

What we see in the Hill Country

This comes up constantly here because so much Hill Country housing stock went up in the same few years with the same few shingle lines, most of which have since been discontinued or reformulated. We would rather show you two priced options up front than discover the matching problem halfway through the job.

Where this comes from

Source: Matthiesen, Wickert and Lehrer fifty-state matching survey; All Saints Catholic Church v. United National Insurance Co.; Ross v. Hartford Lloyd's. This page is general information from a roofing contractor, not legal or insurance advice. Your own policy governs your claim, and the Texas Department of Insurance help line is 800-252-3439.

More on roof claims